Phygital Healthcare Experiences? What Hospitals Can Learn from Retail’s CX Standards
Retail has shown what’s possible when human-centered technology is used to improve in-person experiences. Now it’s healthcare’s turn.
The Price is Wrong: We Need to Solve the Healthcare Insurance Transparency Crisis
In the U.S., many people still struggle to find care, book an appointment, confirm coverage, or get a clear answer on pricing. The impact goes beyond inconvenience, contributing to delayed diagnoses, increased anxiety, and financial stress that harms both patients and the healthcare system.
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Simplify Salon & Spa Employee Management with Meevo’s Comprehensive Software
Meevo offers an all-in-one solution for managing salon and spa employees. From scheduling and time tracking to payroll and promotions, Meevo streamlines operations and supports growth.
A Unified Platform Is Essential To Boost The Customer Experience In Healthcare
Successful organizations are transforming their operations to create a single experience so that no matter how they get in touch, consumers feel more confident that the organization “knows” them — and respects their time.
2025 and Beyond: Key Trends to Watch in Pharmacy
As we all work to wrap up the year and enter into 2025, here are a few trends to keep your eye on in the coming months and beyond.
Star Ratings and Member Experience: Two Sides of the Same Coin
The challenge? Maintaining high Star Ratings or improving upon existing ratings gets increasingly difficult over time.
WELL Health is investing $32M in R&D to improve the patient experience
The startup—which has twice received KLAS Research's "Best in KLAS" award for patient outreach—will use funds its raised to grow the number of teams working on its patient communication solutions.
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Price Transparency is the New North in the PBM World
In this episode hear how improving benefit verification, prior authorizations, and patient affordability with smart integrations and real-time eligibility can streamline healthcare workflows.
Epic v Cerner v Meditech v Allscripts: Who is winning Canada’s EHR Battle?
Meditech continues to hold the largest EMR market share in Canada, but it is losing customers — mostly to Epic, which has seen a rapid rise in popularity, a new KLAS report shows. The report delves into market share data and customer satisfaction insights to assess EMR vendors' positions in the Canadian market.